Global Network Outage Affecting all Airia Environments

Incident Report for Airia

Resolved

We've seen a full recovery in all Airia environments and are considering this issue resolved. We are continuing to monitor the situation closely in the event of a regression.
Posted Nov 18, 2025 - 17:35 UTC

Update

While occasional issues are still being detected, the error rates have continued to reduce and environments are all Airia functionality has recovered. We are continuing to monitor the situation and will update shortly.
Posted Nov 18, 2025 - 16:36 UTC

Update

We are continuing to monitor the networking outage as recovery is ongoing and there are intermittent issues detected.
Posted Nov 18, 2025 - 15:54 UTC

Monitoring

We are continuing to monitor the situation closely however error levels have returned to normal. We will provide another update shortly.
Posted Nov 18, 2025 - 14:57 UTC

Update

We are continuing to monitor the situation and will provide another update shortly.
Posted Nov 18, 2025 - 14:06 UTC

Update

We continue to see signs of recovery however Airia users will continue to experience intermittent issues and higher-than-usual API error rates.
Posted Nov 18, 2025 - 13:23 UTC

Update

We see signs that the network issues are starting to recover and error rates within Airia are reducing, but still elevated. We will provide another update shortly.
Posted Nov 18, 2025 - 12:30 UTC

Identified

We are aware of a global networking incident which is impacting all Airia environments. We are monitoring the situation and will provide an update shortly.
Posted Nov 18, 2025 - 12:01 UTC
This incident affected: mena.airia.ai, prodaus.airia.ai, eu1.airia.ai, airia.ai, and sg01.airia.ai.